Refund Policy
Fourteen days, no conditions. If the product isn't what you needed, email us within 14 days of purchase and we refund it in full. You don't have to explain why, and you don't have to prove anything.
1. What is covered
Every purchase of a digital product from this website. The window is 14 calendar days from the date of purchase shown on your receipt.
The offer applies whether you bought as a consumer or as a business.
2. How to request one
Email support@cleanboardkit.com with:
- the email address you used at checkout, and
- the order number from your receipt
That is the whole process. We do not ask for a reason and we do not try to talk you out of it.
3. How long it takes
We approve requests within 3 business days of receiving them, and usually the same day.
The money is then returned by our payment provider, who is the seller of record for the transaction. The provider's processing time and your bank's clearing time both apply, so the funds typically appear within 5 to 10 business days depending on your payment method and bank. Refunds go back to the original payment method — we cannot send them anywhere else.
4. What happens to your access
The template is copied into your own Notion workspace and the PDF is downloaded to your device, so neither can be recalled once delivered. We ask, as a matter of good faith, that you delete your copy and stop using it after a refund. Your licence under the Terms ends when the refund is issued.
5. Duplicate and accidental purchases
If you bought the same product twice, email us and we refund the duplicate regardless of when you noticed.
6. If something is broken
If a link doesn't work, the PDF won't open, or the template arrives incomplete, email us before asking for a refund — the fix is usually a resend and takes minutes. If we can't fix it, you get your money back, and the 14-day window doesn't apply to a product we failed to deliver.
7. Your statutory rights
This policy is a voluntary promise we make on top of the law. It does not reduce any rights you have under mandatory consumer protection rules in your country of residence, including rights relating to faulty or misdescribed digital content.
For how this sits alongside the EU right of withdrawal for digital content, see section 7 of the Terms of Service.
8. Chargebacks
If you're unhappy, email us first. A refund by email is faster than a chargeback and reaches you sooner. We have never refused a request inside the window.
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